This application will appear as an installed program and listed as a service on the customer's computer, and can be accessed from the desktop or by navigating to Start > GoToAssist Remote Support Customer. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. It can be launched only from the location where it has been saved. This application is a download only (i.e., not an installed application), and will not appear as in an installed program or service on the customer's computer. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. GoToAssist Customer Attended Standalone app - This app can be directly downloaded by the customer or their administrator from. While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear.
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